All our cleaners are franchisees, so they have an invested interest in maintaining the highest level of cleaning on your site.
Ownership alone is not enough, we thoroughly train our franchisees with the latest advancements in fighting Germs including using colour coded microfiber cloths, mops & buckets to avoid cross contamination, reducing flu’s & sickness on your site
We conduct regular inspections to ensure the standards are maintained over time. You are encouraged to “score the site” between 1 – 10 & we monitor and respond to any changes in standards, in a proactive manner.
All our commercial services are backed by quality control and are performed in accordance with your specifications. All Keen to Clean staff will be neat in appearance and carry proper company identification. Our quality assurance system consists of:
- KTC Communication Booklet – To ensure clear communication between all parties.
- KTC Quality Control Form – Day time site inspections performed by our franchisees or by our operation management.
- KTC Service Schedule – List of services to be provided on each visit.
- KTC Service Reports – Provide monthly reports compiling cleaning performance for the month and also with any issues with cleaning.
We also arrange monthly evaluation meetings with you for constructive review and feedback purposes in order to maintain and increase your satisfaction.
- Highly motivated personnel who have a wider range of experience in their field.
- Personnel who have undertaken necessary work and safety related training to ensure health and safety work procedures are performed.
- Experienced personnel who will be able to facilitate your specific cleaning requirements.
- Dedicated personnel who will communicate with you to build and maintain a strong relationship.
- All aspects of domestic and commercial cleaning services tailor made which suits your requirements – with daily, weekly and fortnightly cleaning schedules.
- Auxiliary Services – Specialized in Carpet cleaning steam or dry, concert, wooden and vinyl floor care, upholstery steam cleaning, window cleaning.
- Support Services – Hygiene services and waste removal management.
- Emergency flood restoration services.
We are one of the fastest growing and highly sought after cleaning companies in the industry. Our mission is to provide “unmatched customer service together with the best quality cleaning experience”. Our customers come first to us, which is why we offer you a 100% satisfaction guarantee. We are also fully insured to give you peace of mind.